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Return & Refund Policy

If you live in Indonesia and are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 14 days from the purchase date. 

Returned or exchanged products must be in the condition you received them and in the original box and/or packaging. All returns should be requested before you send your item(s) back to us to allow for easy identification and quick processing. Unidentified item(s) will be returned to the sender. 

You may email us at hello@studioasasi.com if you need guidance on how to successfully return or have item(s) refunded;

Please include “ RETURN/REFUND_YOUR FULL NAME_ORDER NO.” in the email subject header, and provide us with a detailed description of your dissatisfaction and how we can best help you.

We reserve the right to refuse any return or refund order placed in the event that any of the item(s) (including packaging) is damaged or visibly tampered with. In the event that item(s) received are not eligible for our return policy, we will return the item(s) back to the sender. Any additional inquiries or concerns please email us.